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Find more about vaping

Above Tobacco – Experiment the true art of Vaping!

Discover our premium selection of devices and amazing aromas. Superior quality and top notch technology in the same place.

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FAQ

1. What is Above Tobacco?

Above Tobacco is a company dedicated to offering premium vaping products and innovative alternatives to traditional tobacco. We are part of the 1710 Ventures SRL portfolio (RO44629054), committed to excellence and quality in everything we do.

2. Who can purchase products from Above Tobacco?

Our products are intended exclusively for adults aged 18 and over. By purchasing from our site, you confirm that you are of legal age to buy vaping products in your jurisdiction.

3. How can I place an order?

You can place an order directly through our website www.abovetobacco.com. Simply browse our products, add them to your cart, and proceed to checkout. You’ll need to create an account to complete the purchase. - If you are a wholesale buyer you will have to go through the wholesale registration page.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and other secure online payment options. All transactions are processed safely to protect your personal information.

5. Do you offer international shipping?

Currently, we offer shipping only within Romania. We are working on expanding our shipping options to serve international customers in the future.

6. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email containing tracking information. You can use this information to monitor the status of your delivery.

7. What is your return policy?

You have the right to return products within 14 days of receiving them. To initiate a return, please contact us at [email protected] or call +40740168655. Note that certain products, such as liquids and consumables, are not eligible for return due to safety and hygiene reasons.

8. Do your products come with a warranty?

Yes, we offer a warranty on electronic devices, including batteries, chargers, and adapters. The warranty period is specified in the product description and starts from the date of purchase. Consumable products like coils and atomizers are covered for 24 hours after receipt due to their nature.

9. How can I contact customer service?

You can reach us at Monday to Friday, between 9:00 AM and 5:00 PM,  via email at [email protected]. We’re happy to assist you with any questions or concerns.

10. How do you handle my personal data?

We take your data privacy seriously and manage it in accordance with applicable laws and regulations. For more details, please refer to our Privacy Policy available on the website.

11. Can I cancel or modify my order?

Yes, you can cancel or modify your order before it has been shipped. Please contact us as soon as possible at [email protected] to make any changes.

12. How do I create an account?

You can create an account by clicking on the “Register” button on the website and filling in the required information. An account allows you to track orders, save shipping information, and enjoy a faster checkout process.